Stevens Toymaster

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About Us Stevens Toymaster are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Stevens Toymaster
The Square
Ellon
Aberdeenshire

AB41 9JB
United Kingdom
Phone: 07970 595499
Fax: 08700513547
Email: sales [at] stevenstoymaster [dot] com
361 0778 57

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard.
If payment is made through the secure service provider (Protx) the money is taken from your card immediately and if there is a problem we will pass you a refund through Protx. With this method we have none of your credit card details on record here.
If payment is made by sending us your credit card details, We do not charge for any item until it is ready to ship.
Backordered items are dealt with in the same way.
You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order.
It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some other reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Overseas Shipping and handling charges:

Should you be ordering from the USA and wish to get a rough guide to the prices in dollars, then you need to multiply by 2

UK Shipping and handling charges:

DURING THE POSTAL STRIKES THESE POSTAGE CHARGES ARE NOT APPLICABLE TO UK. AS MANY PARCELS AS POSSIBLE WILL GO OUT BY CARRIER AT EITHER £6.95 OR £7.95. WITH SMALLER PARCELS YOU HAVE A CHOICE OF WAITING FOR THE ROYAL MAIL TO DELIVER OR PAY £6.95

These postal charges are guaranteed for all MAINLAND UK orders only.

Unless you have asked for faster delivery then you will be contacted before an extra delivery charge is levied.

Overseas Shipping and handling charges:

For All Islands and overseas deliveries these delivery charges are only estimates. We have now given you a choice of Airmail or Surface mail, Remembering that Surface mail can take up to 14 weeks for delivery.

If the actual postage is lower than that paid I will pass you a refund for the difference. If it is higher then I will send you an email with the corrected postage and the amount that will need to be paid.

Delivery Schedule We deliver your order as soon as possible after payment has been received.(unless payment has been made by cheque in which case please allow 10 days for the cheque to clear).
We will normally dispatch your order to you within 5 working days. But goods can take up to 4 days for delivery after dispatch.
International orders are generally received in under 21 days unless sent by surface mail and it can take up to 12 weeks.

Value up to	£5.99	£6.00 To £12.99	£13.00 To £19.49	£19.50 To £25.98	£25.99 To £49.99	Over £50.00
UK	£2.99	£3.99	£4.99	£5.99	£6.99	£7.99
EU Surface Mail	£7.00	£12.00	£20.00	£25.00	£30.00	£40.00
EU Air Mail	£7.00	£19.00	£30.00	£40.00	£50.00	£60.00
Rest of the World Surface Mail	£19.00	£25.00	£35.00	£40.00	£50.00	£60.00
Rest of the World Air Mail	£19.99	£35.00	£45.00	£55.00	£70.00	£90.00

Back Orders If your item is not in stock, we will back order for you if we have a delivery date for our next delivery of that item. If we have no sure delivery date we will pass you a refund. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For all orders 17.5% VAT is included in the price.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

When you choose to pay through the secure service provider this payment goes through an external company, Protx. (We therefore have no payment details for you and are not in control of this payment). They process the payment immediatly and take the full amount from your acount. If there is a problem and we cannot supply the goods for any reason, we will contact you and pass you a refund through protx.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Sale Items

All Sale items have been on sale at full price at selected Toymaster stores for the least 28 days in the proceeding 6 months in at least 11 Toymaster Stores out of a total of 189, but not necessarily on this web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively,
you can call on 07970 595499 (International +44 07970 595499)
or fax us on 08700513547
or write to us at
The Square
Ellon
Aberdeenshire

AB41 9JB
United Kingdom

Privacy Policy Stevens Toymaster do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy You can cancel your contract at any time up tp 7 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give a reason for cancellation however, a brief explanation wil help us to improve our service we offer to customers in the future.
If you cancel, you must return the goods to us at YOUR OWN EXPENSE. You must also ensure that the goods are packaged adequately to protect against damage.
A refund will be given for the returned goods only - not the cost of post and packaging.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your rights - for example if goods are faulty or misdescribed.
Faulty goods returns
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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